When Patients’ Bite Back – Successful Complaint Management
Speaker: Aubrey Craig
Date: April 27, 2019
Time: 12:15‐13:15
Room: Speaker room 3
Learning Outcomes
- To understand the Principles of Complaint Management
- Be aware of techniques to achieve Local Resolution
- Have knowledge of the regulatory pathway should the Complainant remain dissatisfied.
Development outcomes: A, B & D
Our new booking system includes lecture sessions to allow you to create a personalised Scottish Dental Show timetable, however lecture session entry (speaker rooms 1-4) is on a first-come-first-served basis and cannot be guaranteed.
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