Braehead Arena
Glasgow G51 4BN
26-27 April 2019

Team confidence in a medical emergency: communication is key

Speaker: Leona Beecroft, Tamora Shemwood

Date: April 26, 2019

Time: 14:15‐15:15

Room: Atrium 2


At the end of the workshop participants will:

  • Have an increase insight into the impact of human factors on communication in high stakes situations
  • Have a new communication technique to practice that will improve efficiency and team confidence in a medical emergency, introducing Patient pivotal communication.


  • Through participation in simulation, appraise how communication can be influenced by human factors.
  • Consider the sender-message-channel-receiver (SMCR) model of communication, the use of structured and narrative messages and how we use them in our practice context.
  • Consider how high stakes situations impact on established communication techniques
  • Learning content overview
  • Simulation – Reflection on impact of Human factors on communication
  • Powerpoint on Communication the theory – What we do well Power point
  • Redesign our communication. Introduce Patient pivotal – Demo
  • Give it a go…..revisit scenario-add new info-reflect and compare

Development outcomes: A, B, C

Register today
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  • Thank you for making the Scottish Dental Show a massive success!

    Thank you to everyone who attended the record-breaking Scottish Dental Show 2019. Once again, Scotland’s biggest dental event smashed all previous records and was voted a huge success by visitors, exhibitors, nominees and award-winners.

  • Shortlist announced

    The Scottish Dental awards will return to the Glasgow Hilton on Friday 26 April, with award-winning comedian Fred MacAulay hosting and music by Glasgow-based DJ group Pretty Ugly Club, this black-tie gala event is not to be missed. Tickets for the Awards Dinner can be purchased by contacting Ann Craib at or 0141 560 3021.

  • Workshops

    Our education programme covers various eCPD topics, the workshops are small hands-on style talks each able to seat around than 20 attendees. See the listings below for more information and to book, with 27 talks across nine sessions and three rooms there is an experience for the whole team.

  • Exhibitor: AWB Textiles

  • Exhibitor: Dentsply Sirona

    At Dentsply Sirona, we are focused on empowering dental professionals to provide better, safer, faster dental care. We work with them to envision what‘s possible, then provide innovative solutions to achieve it. Education and support help move each procedure forward, ensuring the benefits of our innovations are realised.

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